Frequently Asked Questions

Everything you need to know about your gear and your run.

How long does shipping take for new running shoes?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear before race day.

What is your return policy for worn footwear?

We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a full refund or exchange, even if they have been lightly used on a run.

How do I know which size to order?

We recommend sizing up a half-size from your casual footwear for running shoes to allow for foot swelling. Please refer to our detailed Size Guide located on each product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation with a tracking number to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.